Byron's Brasserie at Colwick Hall

We stayed in the Lord Byron Room, which is advertised as the luxury suite, as a special treat for our son’s 8th birthday. On arrival, we were asked if we would be staying for breakfast. We agreed and were later charged £44.84 for two adults and one child, which felt extremely expensive. Unfortunately, the room itself was very tired and in need of refurbishment. The soft furnishings were stained, and the carpet had clearly seen better days. My son was very excited to use the freestanding bath, but the plug was not attached properly — it had a small piece of string tied to it, which snapped when we tried to drain the bath. We then had to struggle to remove it. The shower head attached to the bath had holes in the hose, causing water to spray everywhere when I tried to rinse my son’s hair. I ended up putting him in the main shower instead, but this did not drain properly and flooded the entire bathroom floor. I had to use all of the towels to dry the floor, and they turned black, which suggests the bathroom floor had not been properly cleaned. There was no mini fridge in the room, so we were unable to keep drinks cool. The bedding also felt worn — the pillows were lumpy and had an unpleasant smell. The room became very hot during the night, we couldn’t work out how to turn the heating off, and the window only opened slightly. We ended up leaving early as my son felt unwell. At checkout, I politely asked if it would be possible to refund the breakfast, as we would not be staying for it due to my son’s poorly tummy. I was told no refund was possible but that the restaurant was still open if we wanted to go. I found this response quite insensitive given the circumstances. We paid £230 for one night, which in our opinion was not value for money. The hotel itself is a beautiful building with a lot of potential, which makes it even more disappointing that the room and overall experience did not reflect the price or the “luxury suite” description.