Lucky Cat by Gordon Ramsay

We’ve just had dinner and I couldn’t wait to write a review about how much we were let down. 15% service charge (£33+) is a joke for a place where the front desk has ZERO communication with the rest of the service team. We were looking forward to spending a birthday date night dinner only to leave disappointed. Despite calling twice the day before to request a candle as part of the dessert for my husband’s birthday, I was reassured that it was noted and I was told to mention this again at the front desk upon our visit JUST IN CASE. Even though I did, the team still failed to bring the dessert with a candle out. Upon confronting them when the bill arrived, our lovely server apologised but confirmed that this was not communicated to her and it was simply too late to make up for it. This is not the level of service you expect when paying £100+ pp for dinner. For some, this is not the end of the world but for us, our birthday evening was ruined.