The Magdalen Arms

Average rating: 4.4

Latest review:

There are several reasons this establishment deserves a five star review, but there is some room for improvement in terms of staff which leaves a bad taste in ones mouth. I am an American here on business, and I’m not sure if being ignored or spoken to in an indifferent, even rude manner is normal, but herein lies the merit of three stars. The food was delicious, and there were three very pleasant and accommodating servers. As for the blond woman behind the bar, she could really use some training with regard to working with the public. She was ice cold from the moment we walked into the room. My husband ordered three pints, but she only pulled and charged him for two. He had to go back and buy the 3rd pint for our party. When we went to the bar to order our meals and additional beverages, she was cold and indifferent. At the end of the meal, we requested a receipt, and we’re rudely told by the same woman that it was not a possibility at that point. She went as far as to tell my daughter that we left the receipt on the counter, which was completely false. I think when you pay £130 for an evening of food and drink, a little cordiality and a receipt upon request is not too much to ask. I had to ask for the assistance from the manager, who also seemed put out by the request. Frankly, it was the worse customer service experience in our 3 weeks in Europe and the UK. We will not return or recommend the Magdalen Arms based on our treatment this evening.
Posted by Jen's Furniture Rehab 3 weeks ago

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