The Hyperion Restaurant at the Macdonald Berystede Hotel

Negative & Positive review: Negative: We stayed here last night in room 122, we were brought it from our children for our 31st Anniversary on arrival we were supposed to get Prosecco & strawberries in our room, this was not received, I mentioned it when we were going to bed and we had it delivered with our breakfast this morning. We both had a choice of 3 treatments for 25 minutes each, my husband chose the deep tissue massage & I chose the best foot forward massage. I received a nail polish which lasted 10 minutes, I said to the therapist I'm sure I'm supposed to get a massage with it she said 'that's the 55 minute massage' I said but this has only taken 10 minutes she said 'enjoy the rest of your day ' I went and asked the receptionist what I should of got & I got none of what I should of got. The manager Amy came to see me & said it had Pedicure on my form I explained what I'd booked & she said that had been booked but the form said pedicure, she was quite negative with what I was explaining, she said she would refund me the money but that's not the point I was really looking forward to this. So we went to reception to check out & was meet with Matthew the front Manager & what a rude man who has no personnel skills at all, a real bad way to checking customers out & we left feeling really upset at the way we had been dealt with. Positive: What a lovely hotel and the rooms were nice & clean. We had a meal included in our package but we decided to eat of the Main menu & this was not an issue, the restaurant staff were all great & could not do enough for you & when the food came out it was truly delicious. The bar man was also extremely nice. Thanks Sam