Mulberry Restaurant at Langshott Manor

Average rating: 4.3

Latest review:

AVOID - So much to say - when we arrived no one on reception - poor. Left on the reception desk was a room key with the name of the room on the key ring, bad security - poor. The lady that booked us in made us feel like we were putting her out and told us nothing about the hotel, like checkout time or where to go to eat - poor. We paid extra for a specific room 3 weeks in advance but of course there was no note of it and we were put in another room then had to argue to get the room we'd booked - poor. After that the same lady took the time to question my integrity - poor. We arrived for dinner 10 minutes early and had to wait, not offered any drinks whilst waiting but other people were - poor. They got our steak wrong and forgot part of the order - poor. The manager said he would talk to us after the meal, didn't bother - poor. The cold tap in the bathroom runs hot - poor. For breakfast they got our drinks order wrong, twice - poor. Positives, comfy bed and the food that you do order that is correct is nice. Stay here if you want a good night's sleep with a nice meal and have no expectation of feeling valued or receiving any customer service.
Posted by Matthew 3 months ago

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