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Maxine's Restaurant at Charlton House

Restaurant Overview

Telephone: 01749 342008
Email: Send Email
Website:
Chef: Martin Baker

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Restaurant Location

Address:
Maxine's Restaurant at Charlton House
Charlton Road, Shepton Mallet, Bath, BA4 4PR
Google Maps: View on Google Maps
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Restaurant Reviews and Social


Average rating: 4.4

Latest review:

A very pleasant environment in which to relax and enjoy mocktails and nibbles and feel pampered. I loved the ambient house music playing softly in the background from a speaker embedded in the floor, it seemed slightly incongruous with the formal and traditional, classy surroundings but I enjoyed that. Later, the music changed to a more jazz based selection, which I found equally as enjoyable. I had a voucher to use from my birthday but was told that it had expired at reception. It had just over £100 on it. I was told it expired in May but I had used it since then to buy drinks. So we decided that perhaps it means May 2020. I felt like it was a big favour that I was allowed to use my voucher and that felt uncomfortable. I would have felt more reassured if at the end of the evening I had been given a print out of the current voucher situation. I have not at any time before been notified of an expiry date on the voucher. It is perhaps a little unfair for my partner to have spent money on a voucher that can be spent in one place and expires, it makes cash into a better gift to give, which is a real shame. I asked if I could swap the voucher for a new voucher where I would know the expiry date but this suggestion was refused. I feel quite disappointed by this. However, the actual experience of enjoying drinks and nibbles was, as my son put it, sublime and that is why I have still given 5 stars. I would say, this place is very enjoyable but use cash, don't buy a voucher that might expire.
Posted by Karen Mercer 4 months ago

Restaurant Guide Change History

Date Guide Old Award New Award
November 2018 AA Guide AA Rosette AA RosetteAA Rosette
November 2017 AA Guide AA RosetteAA Rosette AA Rosette
April 2017 AA Guide No Rosettes AA RosetteAA Rosette
April 2017 AA Guide AA RosetteAA Rosette No Rosettes (rosettes reduced to zero)

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