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Hotel du Vin Bristol

Restaurant Overview

Telephone: 0844 736 4252
Email: Send Email
Website:
Chef: Marcus Lang

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Restaurant Location

Address:
Hotel du Vin Bristol
The Sugar House, Narrow Lewins Mead, Bristol, BS1 2NU
Train Station: Clifton Down (0.81 miles)
Google Maps: View on Google Maps
what3words: worked.chips.tall
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Restaurant Reviews and Social


Average rating: 4.4

Latest review:

Hi there, Someone highly recommended your pub and we were looking forward to visiting. We drove up all the way from Bournemouth yesterday and came to your for drinks and lunch. Unfortunately the experience were far less than what we hoped for. We ordered the chicken salad - a relatively easy meal - yet the chicken was hard, extremely over cooked and possibly was out in the sun for a while before it came as it was extremely dry. We quietly mentioned to a member of staff and we disappointed to be told there was nothing she could do as you were very busy. My friend got hit by one of the umbrellas that fell off. In fact two or three of them all fell at the same time and none of the staff reacted or helped in any way. We also had to ask the waitress for water and clean glasses on multiple occasions. For a venue that charges £15 for a gin, you’d expect that the service would be match the price point. We were planning on staying for the afternoon however the poor service and quality of food made us leave far earlier that we originally anticipated. On our way out we attempted to speak to the manager however again no one was available. I’m typically not the person that would write emails of this nature but I thought it was important to highlight so other guests don’t receive the same experience. Thanks
Posted by Nia Milenova in the last week

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