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The Restaurant at Thornton Hall

Restaurant Overview

Telephone: 0151 336 3938
Email: Send Email


Restaurant Location

The Restaurant at Thornton Hall
Neston Road, Thornton Hough, CH63 1JF
Train Station: Heswall (1.31 miles)
Google Maps: View on Google Maps
what3words: weeks.with.follow
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Restaurant Reviews and Social

Average rating: 4.4

Latest review:

Hotel was a little disappointing and confusing at the same time. The facilities at the hotel was great, the spa was nice they had a snow room which was the 1st I've seen in spas and hotels. The breakfast area was beautiful, clean and staff was very attentive. The bar and garden area looked beautiful and well kept. However when you first see the hotel it says 4 star, which again the facilities are up to 4 star rating however the room we had was just awful! We went back to reception and they said they couldn't help us as they were fully booked, which isn't the Staffs fault, it just made our stay feel very disappointing. Also upon check in, the receptionist asked me to pay £135 when I had already paid for the room in full for months, so explained to her and she looked a tad confused but then proceeds to still ask me for £50 deposit for my room, when if I've already paid for it in full I shouldn't need to pay for a deposit for anything. I got it back at the end of my stay and still waiting for it to show on my bank as it takes 3-5 working days. But I found that was unnecessary and uncomfortable to interact. I wouldn't stay at the hotel if your looking for a nice getaway stay at a nice hotel, you will be disappointed. Instead use it as a base to sleep if you plan to be out and about instead of being in the hotel. As you can see from the photos my room was not great, dirty which is unacceptable and the curtain was ripped.
Posted by nikki retiza 4 months ago

Restaurant Guide Change History

Date Guide Old Award New Award
October 2021 AA Guide No Rosettes AA Rosette
August 2020 AA Guide AA RosetteAA RosetteAA Rosette No Rosettes (deleted from guide)
September 2019 AA Guide AA RosetteAA Rosette AA RosetteAA RosetteAA Rosette
February 2018 AA Guide No Rosettes AA RosetteAA Rosette
June 2017 AA Guide AA RosetteAA RosetteAA Rosette No Rosettes (rosettes reduced to zero)
May 2016 AA Guide No Rosettes AA RosetteAA RosetteAA Rosette
February 2016 AA Guide AA RosetteAA RosetteAA Rosette No Rosettes (rosettes reduced to zero)

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