The Restaurant at Thornton Hall

Average rating: 4.4

Latest review:

Hotel was a little disappointing and confusing at the same time. The facilities at the hotel was great, the spa was nice they had a snow room which was the 1st I've seen in spas and hotels. The breakfast area was beautiful, clean and staff was very attentive. The bar and garden area looked beautiful and well kept. However when you first see the hotel it says 4 star, which again the facilities are up to 4 star rating however the room we had was just awful! We went back to reception and they said they couldn't help us as they were fully booked, which isn't the Staffs fault, it just made our stay feel very disappointing. Also upon check in, the receptionist asked me to pay £135 when I had already paid for the room in full for months, so explained to her and she looked a tad confused but then proceeds to still ask me for £50 deposit for my room, when if I've already paid for it in full I shouldn't need to pay for a deposit for anything. I got it back at the end of my stay and still waiting for it to show on my bank as it takes 3-5 working days. But I found that was unnecessary and uncomfortable to interact. I wouldn't stay at the hotel if your looking for a nice getaway stay at a nice hotel, you will be disappointed. Instead use it as a base to sleep if you plan to be out and about instead of being in the hotel. As you can see from the photos my room was not great, dirty which is unacceptable and the curtain was ripped.
Posted by nikki retiza 4 months ago

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