The Restaurant at the Randolph

Smells bad, and poor air conditioning on the third floor.. and windows don't open therefore zero ventilation. Concierge was more focused on checking their phones then helping guests with finding a cab, to the point where we ended up hailing our own taxi. No clue about places to stay or the bike sharing... Overall, this place feels outdated, and missing charm. Poor communication between concierge, room service, and restaurant. No one knows what time things close in the restaurant. Walking down the stairs to the spa was not attractive... I understand it's the basement but lighting was poor and the entrance looks like an abandoned hospital. Elevators are slow. Bathrooms are unconventional without plugs or adapters for guests. Not exactly sure how this received a 5 star mark... would say this is 3 star the highest.