Nora

Disappointing service for a restaurant at this price point. While the location in Canary Wharf might justify higher prices, you would also expect a higher standard of hospitality. The food itself was excellent in terms of taste and flavour, so credit where it’s due. Unfortunately the service didn’t match the quality of the food. First, I explicitly asked for tap water but we were still charged for water. I’ve been to many restaurants across London and have never had this happen after clearly requesting tap water. Secondly, our reservation was for two hours, yet we were handed the bill about 50 minutes after sitting down, right after finishing our dishes, without even asking for it. It made us feel quite rushed. The restaurant wasn’t particularly busy at the time and we had a fairly expensive bill, so it’s not as if we just ordered something small and stayed around. What stood out the most, though, was the attitude of the waiter. He wasn’t particularly friendly and came across as if we were inconveniencing him just by being there. At this price level, you expect staff to be welcoming and attentive, not the opposite.