135 Portland Road, Holland Park, London, W11 4LW
Shepherd's Bush (0.46 miles)
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Restaurant Reviews and Social
Average rating: 4.1
A very disappointing meal.
We had booked an outside table but were seated inside. Not the end of the world but nothing improved. Service was slow overall. The waiter brought a soup starter, but no spoon so we had to get up to ask for it as no one came by and we couldn't make eye contact with anyone.
We ordered a beer and it never came, but it was on the bill. We waited well over an hour for mains, asked about them 3 times. When we asked, rather than check, the waiter simply said, ' 2 minutes'. That 2 minutes was never going to be correct. After querying the third time, with the manager, the manager offered us some free bread as we said we were hungry (worth a grand total of £2), but this actually never came. We ordered 3x steak and 1x lamb and sides. All meals very average. Although chips nice! One diner didn't enjoy the steak (tasteless) so ate a couple of mouthfuls and left it. Waiter never came around asking if everything was ok with the meal so no opportunity to note this. Said diner ended up getting a takeaway on the way home as left hungry.
When the bill came, we said we wouldn't pay for the one uneaten steak, to which the waiter said 'what the one you half ate'. We then said the beer never came and he said 'are you sure?' Yes mate, I'm pretty sure we are sure! And we didn't appreciate the back chat or being accused. He then proceeded to continue to argue with us until we said it would be more fruitful to speak to the manager.
We We then went through all of this with her. To her credit, she was very apologetic but by this point, the meal was over. We asked them to remove the steak and the beer from the bill, but when we got the revised bill it didn't have the Eat Out to Help Out discount so we had to send it back again. We then had to send it back a third time as we didn't want to pay service due to the back chat from the waiter.
All in all quite a faff and whilst the manager urged us to come back again to give them another opportunity, despite the beautiful setting, I don't think we will be returning. It's unfortunate but could not recommend.
Posted by Julia Mandich 5 months ago
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