Hotel du Vin Wimbledon

Average rating: 3.8

Latest review:

Yeah, you're not going to sleep on clean sheets in this place. Tonight is our first night of 4 and we had to have them come change the bedding because it reeked of perfume on one side. Both sides of both pillows, the sheets and the duvet each smelled like old lady perfume all on one side of the bed. When I confronted the manager he tells me that someone must have dropped perfume on the duvet and it just leaked out all over that side of the bed, but the sheets were definitely changed. It's absolute nonsense. I'd love to see a demonstration of how this is possible. Spilling perfume doesn't happen in the shape of a person. The only way perfume spreads all over one side of a bed like that is if someone wearing the perfume sleeps in the bed and you don't change the bedding. And, by the way, when a customer complains about something like this you AT LEAST APOLOGIZE. Good lord. You do SOMETHING to make it right. You offer SOMETHING. When I finally got extremely angry, they offered us a different room? OH! Swell! Yeah! So we get to pack up all our stuff at 11:30 at night and go to another room and HOPE that you actually cleaned those sheets before we get in that bed and smell someone else? Maybe this is why they make you pay for all your nights stay up front? So you can't bail when you realize how disgusting this place is.
Posted by Christi Wruck a week ago

Tweets by @cannizarohouse