Hotel du Vin Wimbledon

Average rating: 3.9

Latest review:

Will never return. Rude staff, waited 45 minutes before I had to go over and ask the bar man why he had not come over to take our order for a drink. He offered no apology and said he thought we were just waiting there (yet I had asked for a menu 40 minutes ago). He had served everyone around us, just completely ignored us. Left us feeling like this was purposeful maybe we didn't look like the rest of the people around us? We had missed our dinner reservation due to traffic which I had paid for in advance and was not offered that money back as credit towards the 2 drinks we eventually had which is outrageous! Was never even offered that back. I booked our suite directly through the hotel and the dinner was part of that package however it would have been far cheaper to just book the suite through Google even with the dinner it would have worked out better value. The suite was nice, I always stay in the same room, bed is comfortable. The hotel does not have the same charm and ambience it had 2 years ago and that's down to the bar man and the front of house staff that behave like they don't want to be there and they don't value our custom. Used to be my favourite staycation in London and now will never return.
Posted by Trishna Malam 2 months ago

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