Caractere

* RESPONSE TO YOUR RESPONSE* hahahaha its almost funny the way you've twisted the story to make it sound like you guys were polite when you were anything but. Firstly - moving my reservation wasn't "offered to me" and I felt none of your so called "understanding" for my situation. A very rude man, with absolutely no idea on how to speak to customers, told me off for a good 5 minutes over the phone when I attempted to cancel. It was me who said to him "are you going to offer me any solutions or are you just going to tell me off?" at which he scoffed and said he guessed I could move the reservation. Secondly - I didn't "happily" move the reservation. I was told I had no choice but to move it if I didn't wan't to pay 440 pounds. I was also told under no circumstances was I allowed to change the date again. So when I was invited to an important family wedding on that day, I had no choice but to try and find someone to take the booking for me. All very pleasant and helpful, not at all stressful (that is sarcasm). It's true, I didn't warn the restaurant that I wouldn't be attending the second time. But judging by the frankly horribly unpleasant phone conversation I had the first time, I knew that I would be charged regardless. And to be honest, I didn't want to be told off by a stranger again. Regardless, a 440 pound cancellation fee is absolutely outrageous. I am aware its part of your policy which is why I won't sue, but from a moral perspective to charge someone 440 pounds for a meal they haven't eaten, giving them no other choice, is a scam. If the man had at least been apologetic I may not have written this review, but he was rude, unhelpful and made me feel like crap.