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Williams Bar and Restaurant at the Tewin Bury Farm Hotel

Restaurant Overview

Telephone: 01438 717793
Email: Send Email
Website:
Twitter: tewinburyfarm
Chef: Grant Tomkins
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Restaurant Location

Address:
Williams Bar and Restaurant at the Tewin Bury Farm Hotel
Hertford Road (B1000), Welwyn Garden City, AL6 0JB
Train Station: Welwyn North (1.44 miles)
Google Maps: View on Google Maps
Monday: 7:00 AM - 9:30 PM
Tuesday: 7:00 AM - 9:30 PM
Wednesday: 7:00 AM - 9:30 PM
Thursday: 7:00 AM - 9:30 PM
Friday: 7:00 AM - 9:30 PM
Saturday: 8:00 AM - 9:30 PM
Sunday: 8:00 AM - 8:00 PM

Restaurant Reviews and Social


Average rating: 2.4

Latest review:

I booked for my baby shower to be held here, I had originally booked for 28/ 30 guests. As the time drew closer my number dropped to 25 eating, including 1 child (26) arriving including a potential guest who would be popping in (27). This was explained on the phone. The child and unconfirmed guest wouldn't be eating afternoon tea but who's to say they wouldn't want refreshments. I was told on the phone this would be fine. I was also told that a choice of either cream or afternoon tea would be available to my group and to let them know in advance which they'd like along with dietary requirements. A couple of days passed and I had the total along with deposits for each choice. The party majority choose the cream tea and 6 choose full afternoon tea. Paid deposit to the lady.. no problem. I then receive a call a week before the booking that the people who have ordered cream tea had to leave after 1 hour and the remaining 6 were allowed 2 hours! You can imagine the upset this caused me knowing over half of my guests would have to leave just because they opted for a lighted tea! This was never explained to me when booking! After asking to speak to the manager we were granted 2 hours at the table. On the day only 24 seats were laid out the manager huffed and puffed after any request. Apparently Tewinbury didn't have enough chairs to give my guests even though they have the capacity to hold around 3 weddings at a time. Forcing us to ask another table to spare a chair for my guest to sit at eating on there laps! No additional tables were free even though I'd asked for a spare table to put my presents on (agreed on the phone). To make things worse a table of 6 next to us was a no show not once did the manager say to me we can include this to our overcrowded table area. The manager was rude and confrontational not just to me but to my guests. I'm 35 weeks pregnant, is this acceptable? In all the stress I must say the young chap serving us was an absolute super star and he was so accommodating. I don't know how I would have managed without him. The food was enjoyed by guests thankfully, although I couldn't relax to enjoy it fully. I will never eat here again and never recommend this restaurant to friends. In hindsight if you are planning on visiting please email Williams restaurant for confirmation of what was agreed, this would have helped me.
Posted by Rachel Williams 4 months ago

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