The Swan

Having eaten here on multiple occasions we booked a table for lunch for New Years day but this time it was very disappointing. 3 of us had the same starter, the hash brown with beetroot and blue cheese, the balance was completely off. The hash brown was good but needed more beetroot and there was no sign of any blue cheese. The mains were the most disappointing though. 3 of us had roast sirloin of beef, 2 had the belly pork and 2 had steak. The steak meals were very good but the rest was poor. 1 meal was cold, not even luke-warm, the rest were only just warm. The sides of green vegetables were also cold. The roast potatoes had obviously been reheated (deep fried) and were tough. The pork was also a bit tough (although the flavour was good) as was the beef. I can only assume this was likely reheated from a previous service. The cold meal was highlighted and sent back and met with a response that they could prepare another but it would be a 15 minute wait so we asked for it to be reheated instead. When it came back the plate was very hot but the food was only just warm. All in all a very disappointing experience, and whilst the bill was adjusted the staff didn't come across as particularly apologetic. I doubt we'll return which is a shame as the service and food has previously been very good.