Panoramic 34

Average rating: 4.4

Latest review:

Our meal was a wedding gift and we chose to go for it the night before we flew off on honeymoon. Given that, we were expecting decent food, service and the panoramic experience to match. We got the food and the panoramic view (eventually) but everything else was a let down starting with the fact the bar area and restaurant hadn’t communicated between them that we were there. After prompting the restaurant we were taken to our table. Given we’d booked a table for 2, we were disappointed to be taken to a table for 6 with 4 empty spaces! The table also happened to be behind another empty 6 seater window table with the ‘panoramic’ view! On pointing this out we were bluntly told that’s all they had. On raising our disappointment to a friendly waiter we’d been chatting to earlier, he had a word with another waiter to who we expressed our disappointment further to before he acknowledged the poor planning and lack of care. When I pointed out that the table had been booked for a couple of weeks they should have planned for a table for 2 we were told that the concierge just piles people in! In the few minutes we discussed this another table became available and we were moved to it.the waiter did his best to make our experience better after that but but by the end of the meal all attentiveness had had gone and we weren’t even asked if we’d like coffee etc! The food was nice, it’s just a shame the attentiveness, and level of service doesn’t match. All a bit amateur with an air of decline about it.
Posted by Michael Bligh a week ago

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