Devon View Restaurant at the Highbullen Hotel

Average rating: 4.4

Latest review:

Tried to book this hotel via a Travel Zoo offer and it is a nightmare just to get it booked. The phone rings forever and then eventually you can hear it goes through to another department who then put you back on hold to transfer you back to reception. When I did get through and book a room, I asked to speak to the Spa, again on hold and no answer from the Spa. I ring reception and explain to them and they say I need to keep trying the Spa - useless surely the client should be able to speak to one person and book everything! So I try to ring the Spa multiple times - finally I get through and they are fully booked on the day that I wanted and the Spa was really the whole point of the trip. Now I have the horror of trying to ring reception again to cancel. Eventually, get through and get asked to ring back in an hour because they are really busy!!!!!! What awful customer service!!!!!
Posted by Graham Higgins a week ago

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