Akira at Japan House London

Average rating: 4.1

Latest review:

DO NOT EAT AT THIS RESTAURANT IF YOU HAVE AN ALLERGY! Despite declaring a nut and egg allergy, I received dishes with both and was extremely unwell. The management response was appalling; rushed and dismissive. I had to chase after two weeks, only to receive a confused email essentially saying they’re compliant with regs. I wasn’t even offered a refund on the dishes that could have killed me, let alone the meal. I went in to talk with them and they couldn’t remember which allergy complaint was mine...so they clearly have a number of them. People don't often associate Japanese food with nuts so beware here. I suggested a number of changes, inc. listing allergens on their menu...2 months on and so far no response... Our waitress was both lovely and apologetic - though clearly hadn't had sufficient training, which seems consistent with the management's terrible customer service philosophy. Otherwise the food’s delicious and well priced.
Posted by Kensington Resident 3 months ago

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