Chez Mal at Malmaison Dundee

The hotel is a short walk from the railway station and there are bus routes running outside. Four of us booked a table for a meal. The entrance to the hotel looks superb, it was quiet, warm and inviting but strangely no-one about. It wasn't until we went up the stairs to the dining room that we eventually were approached by a server. We were taken to our table and placed our orders for food and drinks. The dining area was really nicely decorated, quiet and comfortable. All the food that was served to the table was excellent, couldn't fault any of it, delicious. The only thing that let the evening down was the service. Don't get me wrong the servers were polite and well presented and interacted with us in a pleasant manner (when they eventually came to the table) but we lost count how many times we had to grab the attention of a server to ask for drinks then wait 15-20 minutes plus before the drinks were brought to the table. Sometimes after asking, we had to ask another member of staff because the first had forgotten to come back. With the cocktails at an average of £17 each that's a lot of revenue the hotel is loosing, we could of happily bought another three or four each during our meal but for the slow service. This is a really nice place to bring someone as a treat or on a special occasion but the service has to be better to justify the higher cost. The toilets were clean and tidy.