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Holbeck Ghyll Country House Hotel

NB: This restaurant is currently listed as either closed or no longer holding any awards.

Restaurant Overview

Telephone: 015394 32375
Email: Send Email
Website:
Twitter: HolbeckGhyll
Chef: Jake Jones
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Restaurant Location

Address:
Holbeck Ghyll Country House Hotel
Holbeck Lane, Windermere, LA23 1LU
Train Station: Windermere (2.63 miles)
Google Maps: View on Google Maps

Restaurant Reviews and Social


Average rating: 4.3

Latest review:

I’m very sad to have to write this. I’m not one for reviews. I was married at Holbeck Ghyll, I’ve returned for stays since and It’s always been a wonderful experience. My last stay was in January, my husband and I had just attended a family funeral. My mother had booked a stay sometime in the future with the family member that had just passed. My Mother asked me to cancel the booking while I was staying, which i did promptly upon checking in. The gentleman who checked us in said that the cancellation would be taken care of, I thought nothing of it until I was informed by Mother that she had been charged a cancellation fee. I called to hotel to let them know what had happen provided them the dates of our stay and the manner in which we communicated the cancellation. We recently were told the cancellation would stand, myself branded a liar, and no accountability taken on the hotels behalf. Before booking this hotel please be aware of their poor business practices and ethical standards. I’ve always tired to be fair and reasonable with respect to the hospitality industry,one of the reasons why I rarely post reviews. In this case I take exception, the hotel made a mistake and would rather hide behind a cancellation number that wasn’t offered, than do the right thing.
Posted by Erin Westhoff a month ago

Restaurant Guide Change History

Date Guide Old Award New Award
March 2018 AA Guide AA RosetteAA RosetteAA Rosette No Rosettes (rosettes reduced to zero)
September 2017 AA Guide AA RosetteAA Rosette AA RosetteAA RosetteAA Rosette
November 2015 Sunday Times Top 100 71st in UK Not in Top 100
May 2015 AA Guide AA RosetteAA RosetteAA Rosette AA RosetteAA Rosette

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